Here is a blog post from my friend Phyllis Weiss Haserot, dubbed “the cross-generational voice,” about the wonderful cross-generational experience that Apple has created in the Apple Stores.
" I wrote this piece 3 weeks before Steve Jobs’ passing. It’s a tribute to an aspect of Apple that I haven’t seen in the tons of articles on Jobs I have been soaking up like a sponge. After one of my Apple One-to-One training sessions, it occurred to me what a truly vibrant example of cross-generational conversation the Apple Stores present.
24/7 you can see people of all ages shopping and playing together. And my favorite part is the superb training. I say it’s superb because the mostly Gen Y and younger Gen Xer trainers are not only savvy but also fun to spend time with. Even with my sometime tech frustrations, I always leave in a good mood.… CONTINUE READING
Phyllis Weiss Haserot, dubbed “thecross-generational voice” because she strongly identifies with three generations in the workplace today (Boomers, Gen X and GenY/Millennials), brings a potent combination of marketing, mediation, and organizational effectiveness expertise to help organizations solve sticky and sensitive inter-generational challenges that can hinder productivity, client retention, succession planning and business development results.
President of PRACTICE DEVELOPMENT COUNSEL, a business development and organizational effectiveness consulting and coaching firm working with professional services firms for over 20 years, Phyllis is the author of THE RAINMAKING MACHINE and THE MARKETER’S HANDBOOK OF TIPS & CHECKLISTS (both Thomson Reuters/West 2011). She has two books in progress: “Can Professionalism Be Saved? 7 Savvy Multi-Generational Solutions” and“Generations and Money: Talk about the Last Taboo.” firstname.lastname@example.org, www.pdcounsel.com