Recently I was interviewed by Jamie Eckle for Computerworld magazine on negotiating with difficult people. As we all know, it is all in the communication and how we handle the situations that come up.
To read the article, click on the link below.
Computerworld is the magazine for IT professionals and its weekly Career Watch feature looks in a variety of workplace issues. Anyone can benefit from the articles they post.
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=314946