Archives for September 2010
Yesterday I had coffee with Ivan Mann, one of the co founders of Corporate Essentials www.drinkcoffee.com who I have known from The Executives Association of New York City-(EANYC) and who I always think of as "The King of Coffee." His firm has been in business for 15 years and he is also an active member of the International Facility Managers Association and the Society of Design Administrators.
Talking over coffee–(how could I even think of my green tea), Ivan shared some of the new expansions of his firm and one of them is Shoffee.com which is the the fastest-growing coffee retailer on the web offering more than 500 coffee and tea related products, specializing in single-cup coffee (including the Keurig Brewing System which I have). Shoffee started out as a way to reach the rapidly growing market of home coffee consumers with a website that was not only user friendly–it is actually fun to order from!
Four time Emmy award winner and current special correspondent to syndicated PBS "My Generation" TV show, best selling author and speaker extraordinaire, Bill Boggs educated and entertained us at the New York Rotary luncheon today at the Harvard Club.
His message and riveting stories come from his thousands of interviews with many of the world's leaders in all types of industry.
His style is motivational and his messages are all about leadership and success strategies and his book is appropriately called : "Got What It Takes" as he recounted stories on how people 'made it to the top."
Bill's passion is personal empowerment and he has been called "The Inspirational Story Teller".
I can vouch for this and say YES!!!
When you are looking for a terrific speaker to motivate, inspire and teach your teams–visit Bill's website to book him.
I have just spent a lovely weekend with my sister, Meredith in her home in Sarasota, Florida where besides having our usual fun, we had a very enlightening experience when we attended the Yom Kippur services at the Chabad synagogue.
The service was extremely meaningful and uplifting and it was a time of deep reflection and introspection of all that has happened in the last year as we atoned. It is amazing how much you learn about yourself when you sit in any House of Worship and take the time and determination to be totally present.
A terrific surprise and a major highlight was listening to the motivational sermon of Alan Veingrad who is an Ex-Dallas Cowboy and Green Bay Packer lineman and now is an Orthodox Jew who talked about rediscovering his spiritual roots through the guidance of the Torah. He travels the world sharing his views and passion combing 'football and faith'. He was an excellent, entertaining speaker that that truly made you think through his stories and passion.
My visits in Florida with Meredith always fly by too fast and this one seemed like a flash.
I do believe I am going home though with more inspiration and enlightenment to reflect back on the High Holy days this week.
Friends recently told me a story about an experience that is one that we can all learn about customer service.
They had gone for a massage at a new salon in their city. It seemed like a great experience and when they left, they were relaxed and ready to pick up their kids from the grandparents.
They even commented how they would definitely return from time to time to this new find.
However, as they were leaving, they were bombarded by the manager trying to sell them a full package–that they had a special and a discount that was only good for the next week….. and his pitch went on for over 3 minutes non stop and he was relentless. They finally escaped.
As they left, they looked at each other and said 'Forget this place' and they even got a bit stressed out!
If the manager had just thanked them and welcomed them back and even sent a brief note of thanks or even did nothing, it would have been better then the 'attack' they felt they had gotten.
A good lesson learned —
Spent a great day in services for the Jewish New Year with a dear friend, Rochelle Geller in upstate New York at the synagogue in Woodstock.
It was a great day of reflection and the service was wonderful and very different from any other service I have attended in all the Rosh Hashanah services I have been to and there have been many!
Two messages ring so true to me– Gratitude and Tolerance.
Gratitude for all we have in life and saying thank you with every breath.–a great exercise to put into practice!
Tolerance in that we won't love everyone in our life yet we need find ways in both our professional and personal life to get along better and to find ways to show tolerance in all situations.
A wonderful Fall day and I'm very grateful for all that I have in life and wishing strong blessings to every person who I know and have ever known.
Happy new year to all.