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Imagine you’re lying flat on your back. In intensive care. With 38 broken bones. Your first thought? How about calling the client you were on your way to see and apologizing for missing your meeting? That’s what Andrea Nierenberg did when she was in a head on car collision years ago.
While most situations that affect customer communications aren’t as dramatic, on-the-job obstacles and personal issues do tend to reduce our enthusiasm for delivering consistent exceptional service. And it’s critical to process these obstacles and issues in real time.
This can’t-miss keynote address is for managers and staff who understand that handling challenges in a healthy way is a major key to setting themselves apart from the competition. We’ll share with your audience five powerful points for processing difficult situations while still remaining productive:
- Defining Your Dreams—planning and achieving personal goals
- Deviations In The Plan—“10 survival skills” to overcoming unforeseen obstacles
- Drawing Out Your Best—discovering your potential to “rally” in tough times
- Driving On!—maintaining your passion for your customer for the long haul
- Daring To Do It Again—finishing in victory and reaching for the next level
Want to learn more about how we can help you continue to succeed? Contact us!
©2009 The Nierenberg Group.
All Rights Reserved.
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